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Privacy Policy

We at HealthLabs.com (“we” and “us”) believe that protecting your private information should be a priority and we are committed to protecting the security and privacy of your personal information.  This Privacy Policy describes our practices regarding the personal information and identifiable health information (collectively “Personal Information”) that we collect from individuals who visit our website (the “Site”) and use our services (the “Services”).   This Privacy Policy applies to HealthLabs.com and governs data collection and usage. By using our website, you consent to the data practices described in this statement.  Additional privacy policies, including HIPAA Notices of Privacy Practices, may apply to data you submit to third party health care providers through our services, or to any third party site or service that may be linked to from this site.  HealthLabs.com encourages you to carefully review all applicable privacy notices, and is not responsible for the privacy practices of any third parties.

Personal Information We May Collect About You

Healthlabs.com collects Personal Information from you, as well as from third party business partners that help us provide the services (including healthcare providers and labs).  We collect Personal Information when you visit our Site and inquire about, register for an account, send us an email message, order and purchase tests or otherwise use our Services.  We also collect and process your Personal Information, including information necessary for and related to lab tests performed by our third party partner labs, including the results of your lab tests and alerts for follow up with health care provider.  

Personal information we may collect through Healthlabs.com includes:

  • contact information such as your name, email addresses, billing address, and other contact information;
  • test order history, including which specific tests you have selected;
  • demographic information, such as age, gender and mailing address;
  • general health or medical information to support wellness evaluations, such as our comprehensive health panel, depending upon the particular Services that you purchase;
  • information about your sexual orientation, your sexual history and other relevant behaviors, if you purchase particular Services and test results indicate you may have a sexually-transmitted disease; 
  • information about your medical history gathered through medical questionnaires you may complete in connection with the Services; 
  • information discussed during confidential phone calls with our health specialists, if the phone call is among those that are recorded from time to time for quality control purposes; 
  • information you provide to our chat specialists before you purchase any Services or create an account; 
  • payment information, which is processed by our PCI-certified payment processing vendor;
  • information about your use of our site, including technical information about your browser or device; and 
  • any other information you may choose to submit to us. 

HealthLabs.com also may collect or otherwise create anonymous, or aggregate, information about HealthLabs.com users from use of the Services or from third parties.

How We Use Your Personal Information

We may use your Personal Information for all of the business and commercial purposes listed below, including to: (i) create and provide you with access to your account and our trusted third party partners that provide lab testing services; (ii) provide other Services you may request; (iii) respond to your requests, questions or inquires; (iv) inform you about other products or services available from HealthLabs.com or its third party business partners; (v) prevent fraud or otherwise protect our rights and property or enforce our policies and terms of service; (vi) respond to legal process or regulatory inquiries or requests; and (vii) otherwise comply with applicable laws, regulations or codes of practice.   HealthLabs.com may also create data records from your Personal Information that remove any information that makes the data personally identifiable to you. We use this de-identified data to improve our Site and the Services we provide.  

Sharing Information with Third Parties  

HealthLabs.com does not sell, rent or lease Personal Information to third parties, nor give Personal Information to third parties for those third parties’ own marketing purposes. 

HealthLabs.com shares Personal Information with our trusted third party lab partners, , as well as with the health care provider that medically reviews the lab test results.  See the details of each lab test for more information on the specific provider that reviews the test. We may also share Personal Information with trusted third party service providers that help support our website or other operations, including to help perform statistical analysis or provide customer support. We restrict all third party recipients, including testing labs, from using Personal Information they collect or process on our behalf except to provide these services to HealthLabs.com and in compliance with our privacy policy and applicable law. They are required to maintain the confidentiality of customer information. Separately, health care providers are bound by health privacy laws, such as HIPAA, to protect personal health information.

We may share your Personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to advisers, law enforcement agencies, judicial and regulatory authorities. 

We may also share your Personal Information with state and municipal health departments in the event your test results indicate you may have a disease or condition that we are required by law to report to them.  Not all jurisdictions require such reporting. In the event we are required to disclose your Personal Information to a health department, we will advise you of that fact when we notify you about your test results.  

We may also transfer your Personal Information to a third party in the event of a merger, reorganization of our entity or other restructuring. 

Your Privacy Rights

Individuals in California or other jurisdictions may have certain data subject rights, subject to certain limitations and/or restrictions. These rights may include the right to request access to and rectification or erasure/deletion of their personal information; and the right to ask for a copy of your personal information to be provided to you, or to a third party, in a digital format; and the right not to be discriminated against for the exercise of your privacy rights. If you would like to exercise your privacy rights, or have any questions with regard to those rights, please contact us at 1 (800) 579-3914, send us your request via email to: [insert address], or contact us on our Contact Us form on this site.

For California residents, California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the business' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes.  Alternately, businesses may have in place a policy not to disclose personal information to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt out of such information sharing. We do not share Personal Information to third parties for their direct marketing purposes.  We also do not sell Personal Information to third parties.

Communication Preferences

Test results are available within 1 to 3 business days after your lab visit. Once your results are ready, you will receive an email at the email you designate from "HealthLabs.com" letting you know that your lab test results are available to view and download in your online account. We will not leave you voicemails or send you text (SMS) messages unless you explicitly consent to be contacted  in that manner. We do not send text messages or mail to your house, although it is possible, depending on the type of test you purchase and its results, that you will receive correspondence relating to your test result from a state or municipal health department or the medical professional who reviews the results of your test.  

We do not use the chat feature on our Site to communicate with our customers or account holders.  The chat feature, which provides factual non-personalized information in response to customer questions, is not available to account holders or customers who purchased any of our Services.   

Aside from important messages about your lab results or another transaction you have requested, we will occasionally send you emails about products and services you may be interested in to the email address we have on file for you; you can opt-out of advertising messages at any time.

Security 

We use various methods to ensure the protection of your Personal Information against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access. This includes encryption with industry-standard 128-bit encryption to protect your information and transactions while on and using our Site, and the health industry’s standard HL-7 interface.  This helps protect your information whether you call our counselors to complete your order or place your order online—we work to keep you information safe and confidential throughout the entire process. While these methods are considered to be effective, we do not guarantee the protection of your personal information as no data transmission over the Internet can be guaranteed to be completely confidential or 100% secure, and you should take particular care when choosing and protecting your account password.  Do not share you account credentials with anyone, and do not re-use passwords across sites. If you have any concerns about the integrity or confidentiality of your password, please contact us to reset and choose a new password. 

Data Retention

We retain Personal Information for as long as necessary to fulfil the purposes for which such Personal Information was collected or to comply with its legal obligations, resolve disputes or enforce agreements.  The criteria used to determine the retention periods include: (i) how long the Personal Information is needed to provide the services and operate the association; (ii) the type of Personal Information collected; and (iii) whether we are subject to a legal, contractual or similar obligation to retain the data (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes). 

Cookies and Other Tracking Technologies

Cookies are small, sometimes encrypted text files that are stored on computer hard drives by websites that you visit. They are used to help users navigate websites efficiently as well as to provide information to the owner of the website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org

When you visit the Site, we may place a “cookie” or other online tracking device (e.g. web beacons) in order to improve your experience by recognising you when you visit the Site, such as by assigning a session ID and to deliver content specific to your interests. The cookies we place may also collect information about your IP address, or clickstream data within our Site (i.e. the actions taken in connection with the Site). This information helps us improve the functionality of the Site. 

We also use cookies provided by Google Analytics to help us measure how visitors use the Site. The information collected is used for a variety of purposes, including, but not limited to, site traffic reporting, unique visitor counts, and content optimization. Although Google Analytics logs the information coming from the website on our behalf, we control how the data may and may not be used. If you do not want to help us learn how to improve the Site, you can opt-out of this website analysis tool by clicking: https://tools.google.com/dlpage/gaoptout

Web browsers often allow you to erase existing cookies from your hard drive, block the use of cookies and/or be notified when cookies are encountered. If you elect to block cookies, please note that you may not be able to take full advantage of the features and functions of the Site. 

HealthLabs.com may keep track of the websites and pages users visit within the Site, in order to determine which HealthLabs.com services are most popular. This data is used to deliver advertising from HealthLabs.com to customers whose behavior indicates that they are interested in a particular subject area. To opt out of such interest-based advertising, visit Digital Advertising Alliance’s Choices page at optout.aboutads.info.  

We do not, however, engage in the collection of personally identifiable information about your online activities over time across third-party websites or online services.  We do not respond to automated browser signals regarding tracking mechanisms, which may include "do not track" instructions. 

Children’s Personal Information

 We do not knowingly gather Personal Information from visitors who are under the age of 16, as our Services are only available to individuals who are at least 16 years old. If a child under 16 submits Personal Information to us and we learn that it relates to a child under 16, we will attempt to delete that information as soon as possible. If you believe that we might have any Personal Information from a child under 16, please contact us at [email protected]

International Restrictions

HealthLabs.com is a U.S. company offering affordable lab testing services online to individuals within the United States, and works with CLIA-certified lab locations across the United States.  HealthLabs.com is intended to be used by individuals outside of the United States; do not access this site or use our Services if it is illegal to do so in your jurisdiction.  

Revisions to Our Privacy Policy

We evaluate our privacy policies and procedures to implement improvements and refinements from time to time. If we make any material changes to this Privacy Policy we will notify you by means of a prominent notice on the Site prior to the change becoming effective. We will also post an updated version on our website. Please check back periodically for updates. 

Questions and Comments 

 If you have any questions or comments about our Privacy Policy, you would like to opt-out of receiving communications from us, or would like to exercise other data subject rights, please feel free to contact us at  [email protected]

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