Terms of Service
Questions? Call 1-800-579-3914
Last Updated: March 20, 2020
Please note physician consultations are governed exclusively by Wilcrest Medical Group’s Notice of Privacy Practices, Informed Consent, and Terms of Service which are linked herein and available for download.
This Terms of Service (this “Agreement”) is entered into by and between the undersigned (“You”) and FPK Services, LLC (“FPK,” “us,” “we,” or “HealthLabs”) and sets out the terms and conditions on which FPK will provide access to and use of confidential and secure laboratory testing (“Lab Testing”) and related telehealth services performed by independent providers (collectively, the “Service”) made available on or through the website HealthLabs.com (the “Site”) to you, a user of the Service (“you” or “User”). By indicating acceptance of this Agreement or by otherwise using the Service, you are entering into a legally binding agreement with us (and you hereby represent that you are of legal age in the jurisdiction you are ordering the test from, and are otherwise fully able and competent, to enter into a binding agreement). If you do not agree to these terms and conditions, you must not use the Service.
PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT CREATES A BINDING LEGAL AGREEMENT BETWEEN YOU AND FPK AND INCLUDES AN ARBITRATION CLAUSE UNDER WHICH CERTAIN CLAIMS MAY NOT BE BROUGHT IN COURT OR DECIDED BY A JURY.
Nature of the Service
Lab Testing; Consultation. FPK will use reasonable commercial efforts to provide, or cause the provision of, the Service described in and subject to this Agreement. The Service will include Lab Testing for one or more of the following categories:
Allergy Testing, Anemia Testing, Arthritis & Inflammation Tests, Blood Type & Blood Disorders, Cardiac Health & Cholesterol, Diabetes Testing, Drug Testing, Fertility & Pregnancy Testing, Gastrointestinal Health Tests, General Health & Wellness Tests, Heavy Metals & Toxins, Hepatitis Testing, Hormone Testing, Immunity Detection & Titer Testing, Infectious Disease Testing, Kidney & Liver Tests, Sports Testing, STD Testing, Testosterone Testing, Thyroid Tests, Vitamin & Nutritional Testing.
When you select testing for one or more conditions on the Site, in accordance with the applicable state law, an independent, licensed physician or other qualified health care professional (“Health Professional”) will submit, or decline to submit, a test requisition (“Order”) for any test(s) selected as appropriate in his or her professional medical judgment. If an Order is submitted, the specimen collection will be conducted at a site of your choice within our service area, either by a third-party mobile phlebotomist or at an independent clinical laboratory (“Lab”). The test will be processed at the Lab in accordance with the Order. You hereby consent to have the results shared with FPK and request that FPK send the results to you (by telephone, e-mail, or other means), the ordering health care provider, and potentially public health authorities as described below. You also hereby consent to have FPK deliver educational information to you by telephone, e-mail, or other means. FPK will arrange a phone consultation with a Health Professional prior to release of the test(s) results when required by law, and Health Professional consultations are available to you in the case of any positive result.
A prescription may sometimes be provided through the Health Professional consultation but that is independent and unrelated to the Service facilitated by FPK. Moreover, the provision of a prescription is not guaranteed, as prescriptions are left to the Health Professional’s discretion and will only be written if medically appropriate and permitted by state law.
FPK and its affiliates reserve the right to deny access to or use of the Service if FPK determines or suspects the potential misuse of the Service.
Disclaimer. FPK DOES NOT PROVIDE MEDICAL OR HEALTH CARE SERVICES OR ADVICE, AND THE SERVICE IS NOT DESIGNED OR INTENDED TO ADDRESS MEDICAL EMERGENCIES. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEVER DISREGARD OR DELAY IN SEEKING PROFESSIONAL MEDICAL ADVICE BECAUSE OF THE SERVICE OR INFORMATION YOU RECEIVE USING THE SERVICE. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY. DO NOT RELY ON ELECTRONIC COMMUNICATIONS OR COMMUNICATION THROUGH THE SERVICE FOR IMMEDIATE OR URGENT MEDICAL NEEDS.
Health Care Providers. You understand and agree that FPK partners with certain Health Professionals and Labs (collectively “Health Care Providers”) that are independent, third-parties to coordinate providing the Services to you, and you authorize us to share your personal and health information with those Health Care Providers to fulfill our obligations to you under this Agreement. The Health Care Providers performing aspects of the Service are licensed in the states in which they provide the Service in accordance with applicable federal and state laws. You understand that by using the Service you are not entering into a health care provider-patient relationship with FPK. You understand that information you provide, disclose, or receive via the Service may become part of a medical record established by a Health Care Provider but may not automatically become part of your separate medical records held by your physician or other qualified health care professional without your direction or sharing such medical records. The Service is not meant to provide complete or exhaustive information about your medical condition. You are strongly encouraged to consult with a qualified health care professional for answers to your personal medical or health care questions.
Personal and Health Information. You agree to provide us with accurate, current, and complete demographic information, including your name, gender, date of birth, and contact information. You further agree to provide us with accurate, current, and complete health information during any consultation with a Health Professional or as otherwise appropriate, including, without limitation, information about your health conditions, allergies, relevant medical history, and medications. You agree to update your health information as needed. Failure to provide accurate information may result in a restriction of your account and prevent you from receiving further services through FPK.
Use During Pregnancy. If you are pregnant, we strongly recommend that you visit your physician or other health care provider. It is very important that you get the right kind of prenatal care. Please talk to your physician or health care provider about your health concerns including testing.
Informed Consent. In order to receive Service, you will be required to execute an Informed Consent, which will be provided to you in advance of the testing.
Review of Results. If you elect to receive your test results by accessing your account or by calling in, you agree to review your results within (14) days of the date such results are made available. If you fail to review your results within that time, you agree that we have the right to contact you by other means, including by certified mail or telephone using the information you provide, to deliver the results.
Password and PIN. You may access your information on the Site only through the use of a password and/or PIN selected by you. You are solely responsible for maintaining the confidentiality of your password and/or PIN, and for all activities that occur under your password and/or PIN. You agree not to share your password and/or PIN and not permit anyone else from using your password and/or PIN and to immediately notify FPK of any known unauthorized use of your password or other security concerns.
Cancellation Fee. If you choose to cancel your order at anytime within 21 days of placing the order, HealthLabs.com will refund the full amount of the order back to the original method of payment less a 20% cancellation fee. Cancellations after 21 days are not eligible for a refund.
Public Health Reporting
FPK may be required by law to disclose certain health information to federal and/or state public health agencies to report, prevent, or control disease, injury or disability. For example, certain positive test results require reporting to public health agencies in accordance with applicable state laws. You may or may not be notified of these disclosures.
The Service is directed to individuals 18 or over, but minors, as the term is defined in their applicable state of residence, may use the Service without parental consent in compliance with the applicable state law. We do not knowingly collect personal information from individuals under the age of 13. If you are under 18, or if you are 18 or over, but under the age where your state permits you to access and use the Service without parental consent, you are not permitted to use the Service or to send personal information to FPK.
Payment of Fees and Ordering/Cancellation Policy
Fees. We are subject to complex laws and regulations that are constantly evolving and vary from state to state. Specific billing practices and service availability may be amended periodically to comply with changes in the law or guidance from regulatory authorities.
FPK will accept payment directly from you or other individuals authorized to make a payment on your behalf. FPK accepts various forms of electronic payment for Services in accordance with FPK policies and this Agreement. We currently accept electronic payments made by credit or debit card or a pre-paid credit card. You agree to provide us (or our designated third-party payment provider) with accurate and valid credit card or other digital payment information and update your credit card or other payment information in the event any information provided becomes invalid or incomplete. All payments shall be made in U.S. dollars. You are responsible for any tax, duty, custom or other fee of any nature, other than taxes on FPK’s income, imposed on the Service by any federal, state, local or foreign government authority.
Cancellation and Refund. We reserve the right to accept, refuse, or cancel any orders placed through the Service, without liability or justification. We will refund you in case your order was canceled by us after your credit card or other digital payment method has been charged.
You may request to cancel an order prior to your visit to the Lab and within (21) days of your purchase. If you cancel your order, we will issue a refund of the original payment amount less a 20% cancellation fee. No refunds will be provided after (21) days. You may convert unused orders into credit for future purchases by calling us at 1-800-579-3914.
If you are eligible for a consultation in connection with the Service, as described above, you agree to schedule your consultation within (21) days of the delivery of test results. Consultations requested after (21) days are subject to an additional charge.
Changes to This Agreement
The Service, and the business, development, and activities of FPK, are subject to change during your use of the Service as determined from time to time by FPK in its discretion. FPK has no obligation to create or include additional features or functionality for the Service. FPK may modify the terms of this Agreement with at least ten (10) days of advance notice via electronic communication. If you do not accept such modified terms, you may terminate this Agreement before the modified terms go into effect. However, if you do not terminate this Agreement within that time period, you agree to be bound to such modification after that time.
No Medical or Health Services
FPK does not provide medical, health, or other professional services or advice. FPK does not practice medicine or any other licensed profession and does not interfere with the practice of medicine or any other licensed profession provided through the Service. FPK does not operate or perform diagnostic laboratory testing. Each Health Care Provider is responsible for their services and compliance with the requirements applicable to their profession or business and licensure, permit, or certification. You hereby acknowledge and agree that no Health Care Provider is an employee, agent, or subcontractor of FPK and is not providing services on behalf of or through FPK, but instead are independent of FPK and solely responsible for the services they render.
If you provide to us (directly or indirectly, and by any means) any comments, feedback, suggestions, ideas, or other submissions related to the Service (collectively, “Feedback”), the Feedback will be the sole property of FPK. We will be entitled to use, reproduce, disclose, publish, distribute, and otherwise exploit in any manner, all Feedback, without restriction and without compensating you in any way. We are and shall be under no obligation to maintain any Feedback in confidence, or to respond to any Feedback.
Warranty Disclaimers and Limitation of Liability
ALL SERVICES MADE AVAILABLE BY FPK ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY EXPRESS OR IMPLIED, AND FPK DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A SPECIFIC PURPOSE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH FPK IS TO DISCONTINUE YOUR USE OF THE SERVICE. WITHOUT LIMITING THE PRECEDING SENTENCE, YOU ACKNOWLEDGE AND AGREE THAT FPK DOES NOT WARRANT THE MERCHANTABILITY OR FITNESS FOR A SPECIFIC PURPOSE ANY OF THE SERVICES OR PRODUCTS OF ANY LAB OR HEALTH PROFESSIONAL.
NEITHER FPK NOR ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUBSIDIARIES, OR AFFILIATES SHALL BE LIABLE TO A USER OR INDEMNIFY FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR DIRECT DAMAGES RELATED TO ANY FPK SERVICES OR ANY RELATED ACTS OR OMISSIONS WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. TO THE EXTENT THIS LIMITATION ON LIABILITY IS PROHIBITED OR FAILS OF ITS ESSENTIAL PURPOSE, FPK’S SOLE OBLIGATION TO YOU FOR DAMAGES WILL NOT EXCEED THE AMOUNT YOU HAVE PAID TO FPK DURING THE ANNUAL PERIOD IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO SUCH LIABILITY. NEITHER FPK NOR ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUBSIDIARIES, OR AFFILIATES ARE LIABLE FOR THE ACTIONS OR OMISSIONS OF ANY THIRD PARTY, INCLUDING THE LAB OR HEALTH PROFESSIONALS. YOU HEREBY AGREE TO WAIVE ANY AND ALL CLAIMS AGAINST FPK ARISING FROM OR RELATING TO THE SERVICES PROVIDED TO YOU BY THE HEALTH CARE PROVIDERS.
THE LIMITATIONS SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND FPK. FPK WOULD NOT BE ABLE TO PROVIDE YOU WITH ACCESS AND USE OF THE SITE AND ITS SERVICES WITHOUT SUCH LIMITATIONS. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that FPK may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
You will release, indemnify, and hold us, our affiliates, and our and their respective partners, members, trustees, directors, officers, employees, and licensors harmless against any and all claims, actions, proceedings, suits, liabilities, losses, damages, costs, expenses and attorneys’ fees (“Liabilities”) arising out of or related to (a) your breach of this Agreement, (b) your use of the Service, (c) any injury or personal damage occurring at the Lab, (d) your use or interpretation of any test results, (e) your choice of payment method, and (f) any notices or information sent to your contact address. We reserve the right to assume the sole control of the defense and settlement of any claim, action, suit or proceeding for which you are obliged to indemnify us. You will cooperate with us with respect to such defense and settlement.
Remedies for Violations
We reserve the right to seek any and all remedies available at law and/or in equity for violations of this Agreement, including without limitation the right to block access to the Site from a particular Internet address or phone number. Our remedies shall be cumulative and the availability to us of any remedy or our exercise or enforcement of any right shall not limit or preclude the availability to us of any other remedy or our exercise or enforcement of any other right.
Class Action Waiver, Dispute Resolution, & Arbitration
You agree to give up your rights to participate in a class action or representative action with respect to any claim or controversy arising out of or relating to the Site, the Service or FPK. You will be entitled to join or consolidate claims by or against other parties or otherwise participate in any claim as a class representative, class member or in a private attorney general capacity.
We will attempt to resolve disputes, however, if a matter arises that cannot be resolved promptly between you and us, you agree that any claim or controversy arising out of or relating to the Service shall be settled by arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered into any court having jurisdiction thereof.
The arbitrator(s) will be empowered to grant whatever relief would be available in a court under law or in equity, including, without limitation, any injunctive relief. Moreover, the arbitrator(s) will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this Class Action Waiver, Dispute Resolution, & Arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. Any award of the arbitrator(s) will be final and binding on each of the parties.
You agree that the arbitration shall be held in Houston, Texas, unless the AAA or the arbitrator shall determine that venue in Houston is unreasonably burdensome, in which case the AAA or the arbitrator shall select a venue that is not unreasonably burdensome to both you and us. You agree that, if the AAA shall be unavailable or decline to administer the arbitration, and the parties do not agree on a substitute, a substitute administrator or arbitrator shall be appointed by the court. The arbitrator may render early or summary disposition of some or all issues, after the parties have had a reasonable opportunity to make submissions on these issues. You agree that any arbitration shall not permit claims on a class, mass, representative, or private attorney general basis. You further agree that no claims of other parties may be consolidated with your or our claims in the arbitration without both your and our consent. YOU ARE WAIVING YOUR RIGHTS TO HAVE YOUR CASE DECIDED BY A JURY AND TO PARTICIPATE IN A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR CONSOLIDATED ACTION AGAINST US. If any part of this Arbitration clause is later deemed invalid as a matter of law, then it shall be severed, and the remaining portions of this section shall remain in effect, with the exception that if the preceding paragraph is deemed invalid, then this entire section shall be deemed invalid and the arbitration clause shall be void.
At FPK’s option, this provision shall not apply to claims of patent, trademark, or copyright infringement or misappropriation of trade secrets (collectively, “IP Claims”). With respect to any IP Claims that are not subject to arbitration under the above provision, you hereby consent to non-exclusive jurisdiction and venue in any federal or state court located within the State of Texas, U.S.A., with respect to any suit, claim, or cause of action arising from or relating to the Service or this Agreement, and you shall not bring any such suit, claim or cause of action except in a court located within the State of Texas, U.S.A.
FPK, its licensors, or content providers own all right, title and interest to its software, processes, methodologies, documents and other materials used on the Site or in connection with the Services, and all patent, copyright, trademark, and other rights of any nature arising from or relating in any way thereto (“Intellectual Property Rights”). No right to the Intellectual Property Rights is granted hereunder except to permit access and use of the Service as set forth herein.
Term and Termination
Upon termination, you will not receive any refund or partial refund for any charges already billed to your account unless terminated in accordance with the Cancellation and Refund section above. You hereby agree that termination of this Agreement is your sole right and remedy with respect to any dispute with FPK, including, but not limited to, any dispute related to, or arising out of: (1) any term of this Agreement or FPK’s enforcement or application of this Agreement; (2) any policy or practice of FPK or FPK’s enforcement or application of such policies; or (3) the ability to access and/or use the Service.
Severability; Waiver; Headings
If any portion of this Agreement is adjudicated to be invalid, illegal, or unenforceable, such provision will be deemed to be deleted, but the validity, legality, and enforceability of the remaining portions of this Agreement will not in any way be affected or impaired, and this Agreement will be enforceable as so modified. Failure of FPK to enforce any provision of this Agreement will not constitute or be construed as a waiver of such provision or of the right to enforce such provision. The headings and captions contained in this Agreement are inserted for convenience only and do not constitute a part of this Agreement.
Construction against Drafter
The terms of this Agreement shall not be construed against FPK by virtue of its having drafted the provisions herein. You recognize an understanding of the terms and conditions and the opportunity to obtain an answer to any questions or concerns prior to entering into this Agreement or receipt of the Services.
You and FPK agree that all disputes or other matters arising from or relating to this Agreement, or the use or operation of the Service, will be governed by the substantive laws of the State of Texas, without regard to its or any other jurisdiction’s conflicts of laws principles that would apply another law.
No Implied Third-Party Beneficiaries
Nothing in this Agreement is intended to confer on any third party (whether referred to in this Agreement by name, class, description or otherwise) any benefit or any right under any legislation in any country to enforce any provisions of this Agreement, except as expressly contemplated in this Agreement.
FPK may assign this Agreement and/or its rights and/or obligations under this Agreement (in whole or in part) without restriction and without notice to you. This Agreement shall inure to the benefit of, and may be enforced by, FPK’s respective permitted successors and assigns.
FPK’s performance under this Agreement may be subject to interruption or delay due to causes beyond its reasonable control, such as acts of God, acts of any government, war or other hostility, civil disorder, the elements, fire, explosion, power failure, equipment failure, industrial or labor dispute, inability to obtain necessary supplies and the like.
- I understand that I am requesting a test for SARS CoV-2 IgG Antibody (COVID-19), to determine if COVID-19 antibodies are currently present in my system, potentially indicating there has been an exposure to COVID-19.
- I understand that if my results are positive for SARS CoV-2 IgG Antibody (COVID-19) test that I will receive notification on the day the results are available. If my test is positive for SARS CoV-2 IgG Antibody, I will receive a written explanation of what the test means and I will receive follow up post-test counseling within 24 hours of notification from the KHSS ordering physician or their designate to discuss the results and answer questions.
- I understand that testing for the presence SARS CoV-2 IgG Antibody (COVID-19) means that I if I test positive that I may have been exposed to COVID-19 in the past and may have some immunity to further infections from COVID 19.
- I understand that testing might be available that tests for both SARS CoV-2 Antibody (COVID-19) IgG and IgM antibodies and I choose to test for IgG antibodies rather than seeking another source to seek testing for both COVID-19 antibodies.
- I understand that no lab tests are perfect and there is a chance that I could have a negative test for SARS CoV-2 IgG Antibody (COVID-19) even when I have had previous exposure to COVID-19 (a False Negative Test) or I could have a positive test and not have been exposed to COVID-19. (A False Positive Test).
- I understand that if I have a positive test or false positive test that I could still become infected with COVID-19 and transmit it to others and infect those contacts.
- I understand if I have a negative test result or false negative test result that I could still become infected with COVID-19 and transmit it to others and infect those contacts.
- I understand that the presence of COVID-19 antibodies (a positive test) does not guarantee that I have immunity or that I am not currently infected and contagious with COVID-19.
- I understand that I can be without any symptoms of COVID-19 and still transmit COVID-19 to others.
- I understand the testing for the presence of COVID-19 (SARS-CoV-2) IgG Antibodies is not used to diagnose or rule out a current COVID-19 infection.
- I understand that if I have symptoms of COVID-19 such as shortness of breath, dry cough, fever, body aches, or sore throat, etc. that I should notify my healthcare provider by phone and not proceed to his/her office or other clinic unless you consider it an emergency. If considered an emergency, proceed to the closest hospital emergency department or call 911.
- I understand that this testing may or may not be covered by your health insurance or any government program and that I will be responsible for all filings for reimbursement of these fees.
- I understand that there is much still much unknown at this time about the significance of COVID Antibody testing. Future research might show that there is no immunity to COVID-19 infections in patients who test positive and other discoveries that might be contrary to what is known or understood today.
FPK will generally communicate with you using the e-mail address or telephone number you provided to FPK. In some circumstances, we may communicate with you using the mailing address you provided to FPK. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You may contact FPK on all matters relating to your order or Services provided by us using the following resources:
For Customer Service inquiries: (800) 579-3914
Compliance/Ethics Hotline: (800) 579-3914